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Operational Update: Coronavirus

Matthew P. Wagner
A Message from our President and CEO

Matthew P. Wagner

To begin, I wish good health and safety to each of you and your families. Disruptive circumstances should cause all of us to shift our perspectives but not relinquish our priorities. That is why I want to connect with you directly to reiterate Pacific Western Bank’s priorities and share the steps we are taking to protect our employees and customers while continuing to serve our communities. Our ability to adhere to these principles stems from the strength and security of Pacific Western Bank.

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Branch Operation Changes due to COVID-19

Change in Branch Hours

As of Monday, April 6, 2020, our branch hours will change. We will be open 
10:00am - 3:00pm until further notice. This change is in response to our ongoing efforts to protect the health and well-being of our clients and employees. Online banking support and transaction cutoffs remain unchanged.

Temporary Branch Closures

We are temporarily closing 19 branch locations as we work to adhere to government guidance related to social distancing to stop the spread of COVID-19. 57 branches remain open. 

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Limited Lobby Access

We have limited lobby access at 27 previously announced locations, but are providing by appointment options, drive-thru and ATM services. 

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Assistance for Small Business Owners

Federal Coronavirus Relief Loans

We are providing support to our clients and borrowers through the Payroll Protection Program. These loans will come directly from Pacific Western Bank and will be guaranteed by the Small Business Administration (SBA), so you’ll still be working with the bank you know and trust. Please reach out to your Relationship Manager directly.

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Watch for Fraud Scams
Protect your information security

Watch for Fraud Scams

A recent FBI public service announcement warns that scammers are leveraging the COVID-19 pandemic to steal money and personal identification information. The agency warned consumers and businesses to do research before clicking on links purporting to provide information on the virus; donating to a charity online or through social media; contributing to a crowdfunding campaign; purchasing products online; or giving up personal information in order to receive money or other benefits.

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Our Business Continuity Plan
We're here to help

Our Business Continuity Plan

  • We have increased cleaning protocols and frequency in our branch locations.
  • We remain open, but we have adjusted our hours, temporarily closed branches and lobby access in some locations.
  • Our online banking platform remains fully operational 24-hours a day.
  • We encourage clients to utilize online banking whenever possible, to allow ease of access and communication during this challenging time.
  • We have a significant portion of our staff members working remotely.
  • We have placed restrictions on employee travel to combat potential exposure and spread of COVID-19 to clients and employees alike.